AED 25 up to 25kg, AED 1.50 for every additional 1kg
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Next Day Delivery |
If products are in stock, we can deliver most items on the next day, subject to; them being available in store, they are eligible for home delivery, have a minimum load limit of less than and within within radius of the store.
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Bulk Delivery |
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- The majority of our products will be delivered to your front door.
- Some items may be delivered to kerb-side (the street outside your home) or to a ground floor room of your choice.
- You will need to be in to receive your delivery, and a signature may be required.
- If you’re not in when we try to deliver, we’ll leave a card letting you know how to rearrange delivery for a suitable time.
- We want you to receive your items quickly, so we begin to process your order as soon as we receive it. This means we have a small window (often less than couple of hours) in which we can cancel an order. As a result, there are limited circumstances where we can cancel your home delivery order. If you no longer wish to receive your order, you can refuse delivery of the goods and we will refund your money.
- It is not possible to amend or cancel orders placed for next day delivery due to the limited time between the order being placed and being dispatched for delivery.
- Products can be returned to any QCON store, whether bought in-store or online. If you need to return your order for any reason
- If you are ordering more than one item, please be aware that items may not be delivered together. Check the details provided at the checkout.
- If ordering multiple items, please be aware that these may be grouped together for a single delivery. The delivery date will be based on the product with the longest timescale shown.
- If your order contains large delivery items, as well as standard delivery items, you’ll be charged for large delivery. If your order contains bulk delivery items, as well as standard and/or large delivery items, you’ll be charged for bulk delivery. Your order will only have one delivery charge.
- We are unable to deliver to some addresses.
- Please note that delivery to some locations may take longer, or be subject to restriction If you live in certain parts of the UAE, it may take a little longer for a next day home delivery order to arrive, or you may be living within a vendor delivery exclusion zone.
- We’ll let you know how long it will take for your product to be manufactured and delivered on the product page.
- Your delivery date will be confirmed once we have received all dimensions and other details required to begin manufacture.
You can also always find all information regarding your order by logging into MY ACCOUNT
If you have not received your parcel, the driver may have left a delivery notice stating the location of your parcel. Please follow the instructions left by the driver.
You also can contact the courier to have more details about your parcel:
If the parcel could not be delivered within 2 weeks, it will be returned to us. If we receive your parcel returned, it may be for the following reasons:
- The address is incorrect.
- No one has been able to pick up the parcel during the 2 week period at the collection point.
- The parcel has been refused by the customer. For orders shipped outside of UAE, any parcels returned to us due to the customer refusing to pay local duty will be refunded LESS the original shipping costs.
Before finishing your order, in the product page and in the shopping basket, we indicate the date of delivery of your order in your home address. Case 2: when preparing your parcel:
If your order has all the items available and when preparing your order we found a stock error, we will send you the items we have and we will refund the money of the missing item.
If the tracking status indicates that the driver completed delivery and obtained a signature, the package might have been signed for by a neighbor or another resident at your location. If the driver delivered your shipment to an alternate location, you should have received a delivery notice that indicates where the shipment was left (for example, a neighbor´s house or leasing office).
Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. You can also check around the entrances of your residence for the package, particularly on back porches, bushes, garages, grills, or other places that might protect your package from theft or weather. Note that drivers may also use plastic bags to protect your package from the weather.
If you still cannot locate the package, contact the shipping company directly. Shipping companies have their internal systems that can check the delivery status.
Finally if the shipping company confirms that the parcel was delivered and you suspect that the package may have been stolen from an apartment building, the mailbox or the doorstep of your house, you have to report the theft to the police. Please send us a copy of the police report so we can start the claim process with the shipping company.
In order to submit the claim, please log into MY ACCOUNT, select the order, click on Contact and finally choose the option: I have revised the tracking and I have a problem with the shipment of my order.