Home Delivery Charges & Shipping Policy

SHIPPING & DELIVERY

At QCON, we offer standard delivery in 2 – 5 working days depending on the availability of stocks, bulk delivery services to help you get everything you need for your DIY project, direct to your door. 

We’re making some changes to the way we make our deliveries. We are focussed on protecting our colleagues and customers while continuing to safely deliver products to you. The safety of our colleagues and customers is our priority. This is why we’re making some changes to minimize contact during delivery. We’ll no longer deliver items into customers’ homes. Instead, we’ll place items by your front door.

QCON has partnered with the local approved courier and transport companies to make collecting, returning and sending products easy  

Standard Delivery Charges

AED 25 up to 25kg, AED 1.50 for every  additional 1kg

Delivery services

Service

Details

Next Day Delivery

  • Next day delivery as standard for hundreds of products, depending on availability of stock

If products are in stock, we can deliver most items on the next day, subject to; them being available in store, they are eligible for home delivery, have a minimum load limit of less than and within within radius of the store.

  • Order by 10am and request next day delivery (excluding Friday and public holidays). Our team will do their best to prioritize, if possible. Delivery times range from 2 to 7 working days , depending on availability of stock
  • Friday deliveries are available to certain locations
  • If next day doesn’t suit you or not possible, another date shall be communicated to you by our team
  • A signature will be required on delivery.

Bulk Delivery

  • Receive a call from the driver when on route
  • Minimum order value of AED 125 across any combination of bulk delivered products
  • Our bulk delivery service excludes some restricted areas by our courier and transportation companies
  • A signature will be required on delivery.
What happens at your front door
  1. The majority of our products will be delivered to your front door.
  2. Some items may be delivered to kerb-side (the street outside your home) or to a ground floor room of your choice.
  3. You will need to be in to receive your delivery, and a signature may be required.
  4. If you’re not in when we try to deliver, we’ll leave a card letting you know how to rearrange delivery for a suitable time.
Returns and cancellations
  1. We want you to receive your items quickly, so we begin to process your order as soon as we receive it. This means we have a small window (often less than couple of hours) in which we can cancel an order. As a result, there are limited circumstances where we can cancel your home delivery order. If you no longer wish to receive your order, you can refuse delivery of the goods and we will refund your money.
  2. It is not possible to amend or cancel orders placed for next day delivery due to the limited time between the order being placed and being dispatched for delivery.
  3. Products can be returned to any QCON store, whether bought in-store or online. If you need to return your order for any reason
Ordering more than one item
  1. If you are ordering more than one item, please be aware that items may not be delivered together. Check the details provided at the checkout.
  2. If ordering multiple items, please be aware that these may be grouped together for a single delivery. The delivery date will be based on the product with the longest timescale shown.
  3. If your order contains large delivery items, as well as standard delivery items, you’ll be charged for large delivery. If your order contains bulk delivery items, as well as standard and/or large delivery items, you’ll be charged for bulk delivery. Your order will only have one delivery charge.
Remote delivery locations
  1. We are unable to deliver to some addresses.
  2. Please note that delivery to some locations may take longer, or be subject to restriction If you live in certain parts of the UAE, it may take a little longer for a next day home delivery order to arrive, or you may be living within a vendor delivery exclusion zone.
Made to measure products
  1. We’ll let you know how long it will take for your product to be manufactured and delivered on the product page.
  2. Your delivery date will be confirmed once we have received all dimensions and other details required to begin manufacture.
Can I change my delivery address after I have placed my order?
YES! You can change your delivery address if your order has not yet been shipped. To modify your address, log in to your account, select the order and click on Edit shipping address. We strongly recommend you to update your address in your account before you order as delivery and invoice addresses cannot be changed once an order has been shipped.
Can I purchase Vat Free when buying for my company (European Union only)?
If you place your order as a company and dispose of an international VAT number, we happily subtract VAT from your invoice. We kindly ask you to first place your order and provide your company information. Then, once your order has been shipped under our Export code, the VAT will be removed from your invoice and you will receive a refund of the difference by the same payment method you used when placing the order.
To which countries do you ship to?
Worldwide! If your country cannot be selected as delivery country on the left top of our site (shipping to), please contact us. We will happily double check if we are able to ship to your country. Please keep in mind, that a few of our brands are not authorized to be sent to particular countries.
Will you tell me when my order has been dispatched?
YES! Once your order has been dispatched, you will receive your tracking information per e-mail. You can also always find all information regarding your order by logging into MY ACCOUNT.
How do I track my order?
Once your order has been shipped from our warehouse, you will receive an email to let you know that your package has been shipped and is on its way to your home or pickup point. In the email we will include a link (to the shipping company website) with which you can track the package and you can see at all times where your order is. In addition, in MY ACCOUNT, in the section My orders, you also have detailed information and a link to Shipment tracking. Additionally, you will find here the contact details of the shipping companies in case you need to contact them. You can also check your order´s delivery status in your account.
How much costs the delivery?
Our shipping fees depend of the country where the package is shipped and the volume and weight of the items. Shipping costs are calculated according to the weight and volume of each order. Every time you add a product to the shopping cart, the shipping costs change automatically. This way you can check in the shopping cart the total price of the items and choose the shipping method you prefer. Shipping cost and delivery time vary depending on the carrier you choose. We currently do not offer free shipping.
How will my parcel be delivered, by wich carrier?
When placing an order, you can choose your delivery option once you have added all items to the basket. We will ship your order with the selected courier service and you will receive all the tracking information by email. We work with transport companies that care about the environment.
You can also always find all information regarding your order by logging into MY ACCOUNT
What happens if I am not at home when my delivery arrives?
If there is nobody to receive the parcel, the driver will either attempt a new delivery, deposit your parcel at a neighbor after your confirmation

If you have not received your parcel, the driver may have left a delivery notice stating the location of your parcel. Please follow the instructions left by the driver.

You also can contact the courier to have more details about your parcel:
What happens when my order has been returned because it has not been delivered?
We may have the parcel returned to us because the courier was unable to deliver the parcel to your address.

If the parcel could not be delivered within 2 weeks, it will be returned to us. If we receive your parcel returned, it may be for the following reasons:

- The address is incorrect.
- No one has been able to pick up the parcel during the 2 week period at the collection point.
- The parcel has been refused by the customer. For orders shipped outside of UAE, any parcels returned to us due to the customer refusing to pay local duty will be refunded LESS the original shipping costs.
Can I send the order to a different address than the billing address? (For example if I want to send a gift to a friend from another city)
YES! Your shipping address may be different than your billing address. When ordering please make sure that you enter your correct and complete addresses. The address in the billing information should match the address that is associated with your bank card.
Will my order be shipped if there is an item out of stock?
Case 1: when placing your order:

Before finishing your order, in the product page and in the shopping basket, we indicate the date of delivery of your order in your home address. Case 2: when preparing your parcel:

If your order has all the items available and when preparing your order we found a stock error, we will send you the items we have and we will refund the money of the missing item.
What can I do if the tracking says that my package is delivered, but I don´t have my package?
If the driver completed the delivery, then the package´s tracking status or a delivery notice should indicate where your driver left the package. Shipments that don´t require a signature can be left in a safe place at the driver´s discretion. This could include the front porch, side door, back porch, or garage area.

If the tracking status indicates that the driver completed delivery and obtained a signature, the package might have been signed for by a neighbor or another resident at your location. If the driver delivered your shipment to an alternate location, you should have received a delivery notice that indicates where the shipment was left (for example, a neighbor´s house or leasing office).

Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. You can also check around the entrances of your residence for the package, particularly on back porches, bushes, garages, grills, or other places that might protect your package from theft or weather. Note that drivers may also use plastic bags to protect your package from the weather.

If you still cannot locate the package, contact the shipping company directly. Shipping companies have their internal systems that can check the delivery status.

Finally if the shipping company confirms that the parcel was delivered and you suspect that the package may have been stolen from an apartment building, the mailbox or the doorstep of your house, you have to report the theft to the police. Please send us a copy of the police report so we can start the claim process with the shipping company.

In order to submit the claim, please log into MY ACCOUNT, select the order, click on Contact and finally choose the option: I have revised the tracking and I have a problem with the shipment of my order.
Al Quoz Industrial Area - 4
318th Almidan Road Next to Al Ahli Dri
ving Center Al Quoz Industrial Area 4, P.O.
Box 393677, Dubai, UAE.
7:30 AM to 7:30 PM
Al Quoz Industrial Area - 2
42 22nd Street, Al Quoz Industrial 2
Behind Jotun Paints
7:30 AM to 7:30 PM
Sharjah Industrial Area 17
Warehouse 7
Next to United Hypermarket
Industrial Area 17, Sharjah, UAE
7:30 AM to 7:30 PM